Never Miss a Message
With the All-In-One Inbox
Your customers are messaging you through 6 different channels right now. SMS, email, Facebook, Instagram, Google Business Profile, and website chat. Every one of those messages lands in one app on your phone. One notification. Zero missed conversations. Included in every ProFox plan from day one.
Channels Unified
SMS, Email, Facebook, Instagram, Google, and Web Chat — all in one place from day one.
Average Response Time
Local businesses using the unified inbox respond to customers in under 90 seconds on average.
Active Businesses
Local businesses managing all customer communication from one app, every day.
Missed Messages
When every channel feeds into one notification stream, nothing ever slips through the gap.
"A Customer Who Messages You and
Hears Nothing Back Does Not Wait."
Modern customers contact you using whatever channel is most convenient for them. Managing each one separately means something always gets missed — and missed messages mean lost jobs.
Switching Between 6 Platforms Means Something Always Gets Missed
When your communication is spread across SMS on your personal phone, Facebook on your tablet, email on your laptop, and Instagram you check occasionally, the probability of missing a time-sensitive message is near-certainty on your busiest days. The missed message that costs you a job will almost always arrive on the platform you checked least recently.
Customers Expect a Reply Within Minutes, Not Hours
Consumer research shows customers contacting a local business expect a response within 10 minutes. On Facebook, your response rate and time are publicly displayed. A slow response rate damages your credibility before a potential customer reads a single word of your business description. Fragmented inboxes make speed structurally impossible.
Every Unanswered Message Is a Visible Rejection to Your Customer
From the customer's perspective, sending a message and receiving no reply is not a neutral experience. It registers as indifference. Most customers who send a message and hear nothing do not send a follow-up. They search again, find a competitor with a faster response, and do not come back.
Managing Multiple Platforms Wastes Hours Every Week
Even for the most diligent business owner, logging into separate platforms, reading notifications, switching contexts, and maintaining a coherent view of all conversations is a significant drain on productivity. Time spent switching between inboxes is time not spent on jobs, quotes, or growing your business.
One App. Every Channel. Every Message.
Always With You on Your Phone.
Your All-In-One Inbox is the communication nerve centre of your entire ProFox platform. Six distinct channels. One mobile app. Complete customer context before you type a single word in reply.
Every Channel Connected in One Place
SMS, email, Facebook Messenger, Instagram DMs, Google Business Profile messages, and your website web chat are all connected during onboarding. From that moment, every message from every source appears in one conversation stream on your phone. No separate logins. No separate notifications.
Every Message Linked to a CRM Contact
When a message arrives, your inbox automatically identifies the sender from your CRM and surfaces their full contact record alongside the conversation. You see their name, channel, conversation history, job history, and lead status before you respond. Context in seconds.
Reply From Any Channel in One Tap
Regardless of which platform a customer contacted you through, you reply from the same unified interface. A Facebook message is answered from the inbox. A Google message is answered from the inbox. An SMS reply is sent from the inbox. One interface handles everything.
SMS, Email, Facebook, Instagram, Google, and Web Chat in One Unified Business Inbox
Six distinct communication channels connected to a single, unified conversation stream that lives on your phone and updates in real time. Every new message generates a single push notification. You open the inbox once and see everything that requires a response, regardless of which platform it came from.
- SMS inbox — all inbound texts appear as conversation threads with full send and reply functionality
- Email inbox — business emails routed into the unified view with full reply capability
- Facebook Messenger — all Page messages appear in real time in the same stream
- Instagram Direct Messages — DMs pulled into the unified stream, eliminating the separate app
- Google Business Profile messages — appear instantly, giving you the fast response time Google tracks
- Web chat widget — live chat messages from your website arrive in the inbox stream in real time
Every Inbox Conversation Connected to Your Customer CRM Record in Real Time
Replying to a message without context is one of the most common friction points in local business communication. Your unified inbox eliminates that entirely. Every incoming message automatically matches to the sender's CRM record and surfaces their complete profile alongside the conversation.
- Automatic contact matching — incoming messages cross-referenced with your CRM by phone, email, or social profile
- Full contact profile visible alongside every conversation — name, contact details, history, status, and team notes
- New contacts created automatically when a message arrives from an unrecognised sender
- Complete message history across all channels shown in one chronological thread
- Lead status tags visible — hot, warm, cold, converted, or custom labels
- Booking and job history linked — see if they are a first-time enquiry or returning customer
Manage Every Customer Conversation From Your Phone — On the Job, In the Van, or Anywhere
Local trade and service businesses are mobile by nature. A communication tool that requires a desktop login or laptop to use is a communication tool that gets ignored during the hours when most customer messages arrive. Your unified inbox is designed from the ground up for mobile use.
- Native iOS and Android app — optimised for smartphone use, one-handed operation, bright light
- Real-time push notifications — every new message generates an instant push with sender name and preview
- Offline message queuing — replies composed without a connection are queued and sent when restored
- Desktop web access also available for office-based team members or admin staff
- Multi-device sync — conversations read on one device are marked read across all devices simultaneously
- Battery and data optimised — efficient background operation without excessive drain during a working day
Conversation Assignment, Tagging, and Team Management Tools for Local Businesses
For businesses with more than one person involved in customer communication, the risk of a message being seen by multiple team members but answered by none is real and costly. The unified inbox includes a set of conversation management tools to give growing local businesses the structure to handle higher message volumes without confusion or missed threads.
- Conversation assignment — assign any thread to a specific team member for clear ownership
- Open and resolved status tracking — mark conversations as resolved to keep the active inbox clean
- Priority flagging — mark high-urgency conversations so they appear at the top of the queue
- Conversation tagging — apply custom tags like "new enquiry", "quote requested", or "complaint"
- Internal team notes — add private notes visible to team members but not sent to the customer
- Conversation filter and search — filter by channel, tag, assignee, or status
Your Inbox Is the Communication Layer Your Entire Platform Operates Through
The true power of the unified inbox is not the channel unification itself. It is the way it serves as the central hub of your entire ProFox growth platform. Every automated interaction either originates from the inbox or feeds back into it. Your inbox is not a passive message collection point — it is the live operational layer through which your entire system connects to real human conversations.
- Automated follow-up handovers — when a lead replies to any sequence message, a priority notification fires instantly to your inbox
- Review system private feedback alerts — dissatisfied customers intercepted and routed to your inbox for immediate outreach
- Campaign reply routing — all replies to One-Click Campaigns arrive tagged with the campaign name and sender details
- AI chat and voice agent handovers (Plan 3) — AI escalates directly to your inbox with full conversation context included
- Missed Call Text Back reply routing — missed caller responses arrive with their call attempt noted alongside the conversation
- Real-time notification control — set working hours, quiet hours, and per-channel preferences
Standalone Messaging Platforms Charge Monthly Fees
for Half of What Your Inbox Does as Standard
We do not provide access to a messaging tool. We provide a fully integrated, multi-channel, CRM-connected inbox that is configured and managed by our team as part of your plan from day one.
| Tool or Service | Market Rate (Monthly) | Included in ProFox |
|---|
Every channel, the mobile app, the CRM integration, the conversation management tools, and the full platform setup are included in every single ProFox plan — from Starter Growth at $47/mo upwards. Not as a paid add-on. Not as a premium tier feature. As standard.
"If Your Customers Contact You Through
More Than One Channel — This Was Built for Your Business."
The unified inbox solves a universal problem for any local business that receives customer messages through multiple platforms and currently manages each one separately.
"If a potential customer has ever messaged your Facebook page and heard nothing for 12 hours, or texted your number while you were on a job and didn't get a reply until evening, or sent an Instagram DM that was buried in a notification pile — your unified inbox is the fix. Every message. Every channel. One place. Instantly visible."
What Happens in Your First 90 Days With the All-In-One Inbox
From scattered and reactive to unified and responsive — starting day one. The impact of unifying your business communication is felt immediately.
All Channels Connected and Live
Our team connects every active communication channel during your onboarding. From the end of your launch call, every new message from every connected channel delivers a single push notification to your phone.
Zero Platform Switching From Day One
Within the first week, the habit of checking six separate platforms is replaced by checking one. Messages that previously went unseen for hours are now answered within minutes across all channels.
Response Rate and Booking Rate Improve
As response times decrease across all channels, the conversion rate of incoming messages to booked jobs begins to improve. The cumulative effect of faster response across 6 channels compounds into measurable improvement.
Full Platform Integration in Operation
By 90 days, the unified inbox is fully embedded in your daily operational rhythm. Every automation handover, review alert, and campaign reply is functioning seamlessly. No message is going unread.
Why Managing Channels Separately Is Costing You Jobs —
and Why Standalone Tools Only Solve Half the Problem
"Real Businesses. One Inbox.
Zero Missed Conversations."
Start With a Risk-Free 15-Day Trial — Your Inbox Is Live Before You Are Ever Billed
Every channel connected. App installed. Everything live. Before a first payment is ever processed.
15-Day Free Trial — No Card Required
Your unified inbox is fully configured during your 15-day trial period. All channels connected, the mobile app installed and tested, your CRM integrated, and every automation handover live. Most clients are receiving and replying to messages from all six channels within 5 to 10 business days — before any billing begins.
Fully Set Up by Our Team
We connect every communication channel to your inbox during onboarding, configure your notification preferences, install your web chat widget on your website, link your CRM, and test every channel for correct message delivery before your launch call. You attend one 25-minute walkthrough call and your inbox is live.
One Monthly Price — Every Channel Included
No per-channel fees. No additional platform subscriptions. No separate app costs. All six communication channels, the mobile app, the CRM integration, the conversation management tools, and every automation integration are included in your plan at one fixed monthly price.
Month-to-Month — No Long-Term Commitment
Your plan is billed month-to-month with no minimum term. You can cancel at any time. Please note that cancellation immediately ends access to all inbox functionality, your CRM data, and all platform features. We recommend exporting any contact data you need before cancelling.
Everything You Need to Know Before Your
Inbox Goes Live.
14 questions. Honest answers. If anything else is on your mind, book a free call.
Book a Free CallRight Now, a Customer Is Messaging Your Facebook Page.
Will You See It Before They Call Your Competitor?
You do not need to imagine the scenario. It is happening today. A customer in your area sends a Facebook message asking about your availability. They wait 20 minutes. No response. They open Google and call the next contractor on the list. Your competitor answers in 3 minutes and books the job. You see the Facebook notification at 7 PM. The job has been gone for 6 hours.
That is not a communication problem. That is a system problem. And it has a permanent, complete fix available in your first 5 to 10 business days on the platform.
How the All-In-One Inbox Connects to
Every Other Tool in Your ProFox Plan
The inbox is not a standalone feature. It is the communication layer your entire platform operates through. Every tool either generates conversations that flow into your inbox or uses the inbox as the channel through which human follow-up takes place.
"Your inbox is not a passive message collection point. It is the live, real-time operational layer through which every automated system in your platform hands off to a human conversation. Every tool feeds it. Every interaction flows through it. And every conversation that matters to your business lands in one place, on your phone, within seconds of it being sent."
Every Channel Connected, Tested, and Live in 5 to 10 Business Days
You do not need to configure APIs, connect developer accounts, or manage any platform integrations yourself. Our team handles every technical connection during your onboarding. You complete one form, attend one call, and every channel is live before the call ends.
Start My Free 15-Day TrialThe Four Reasons Business Owners Hesitate on a Unified Inbox —
and Why Every One Misses the Point.
Infrastructure Powering Your Unified Inbox
All channel connections, API integrations, and inbox infrastructure are configured, managed, and maintained by our team using official platform partnerships and enterprise-grade infrastructure. No developer accounts, API credentials, or technical configuration are required from you at any stage.
Each Channel Reaches a Different Customer
at a Different Moment.
Your customers do not choose the channel that is most convenient for your business. They choose the one that is most natural for them at that specific moment. Here is what each connected channel delivers and why each one matters to your revenue.
Stop Missing Customer Messages. Get Every Channel in One Place Starting This Week.
Your customers are already messaging you through multiple channels. That is not going to change. What can change is whether those messages reach you in seconds or sit unread for hours. Our team connects every channel during your free trial. Zero missed conversations. Starting within 5 to 10 business days.
Start My Free 15-Day Trial Now